1. Introduction
ARR.LIVE ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Platform.
2. Information We Collect
2.1 Information You Provide
- Account information: email address, username, password
- Profile information: display name, bio, avatar, banner images, location
- Product listings: titles, descriptions, prices, images, links
- Payment information: processed by Stripe (we don't store credit card details)
- Communications: messages, support tickets, feedback
2.2 Information We Collect Automatically
- Device information: IP address, browser type, device type, operating system
- Usage data: pages visited, clicks, time spent, features used
- Analytics data: user behavior, engagement metrics, conversion rates
- Cookies and tracking technologies
2.3 Information from Third Parties
- Integration data: metrics from connected services (with your permission)
- Payment data: transaction information from Stripe
- Authentication data: if you sign in with third-party services
3. How We Use Your Information
We use your information to:
- Provide and maintain the Platform
- Process transactions and payments
- Create and manage your account
- Display your public profile and products
- Send verification codes and important account notifications
- Provide customer support
- Improve and personalize your experience
- Analyze usage patterns and Platform performance
- Prevent fraud and ensure security
- Comply with legal obligations
4. How We Share Your Information
4.1 Public Information
Your profile (username, display name, bio, products, metrics) is publicly visible at arr.live/username. Anyone can view this information without logging in.
4.2 Third-Party Service Providers
We share information with trusted service providers:
- Supabase - Database hosting and authentication
- Stripe - Payment processing
- Resend - Transactional email delivery
- Vercel - Website hosting
- Upstash - Caching and rate limiting
- Analytics providers - Website analytics (Plausible or Google Analytics)
4.3 Legal Requirements
We may disclose information if required by law or to:
- Comply with legal processes or government requests
- Enforce our Terms and Conditions
- Protect our rights, property, or safety
- Prevent fraud or illegal activity
5. Data Security
We implement reasonable security measures to protect your information, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure password hashing
- Two-factor authentication via email codes
- Regular security audits and monitoring
- Limited access to personal data by employees
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
6. Your Rights & Choices
You have the right to:
- Access your data: Request a copy of your personal information
- Update your data: Edit your profile and account settings
- Delete your data: Request account deletion
- Opt-out of marketing: Unsubscribe from promotional emails
- Control privacy settings: Manage what information is public
To exercise these rights, contact us at privacy@arr.live
7. Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site traffic and usage
- Improve Platform performance
You can control cookies through your browser settings. Disabling cookies may affect Platform functionality.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, security, or backup purposes for a limited time.
9. Children's Privacy
ARR.LIVE is not intended for users under 13 years of age (or 16 in the EU). We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We will notify you of significant changes via email or Platform notification.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact us at: privacy@arr.live